Shipping and return / refund terms


1.0Your order will be processed and delivered without undue delay, we use royal mail, standard small parcel, first class and process orders on the same day if recieved before 1pm,  no later than 3 days after your order has been placed.

1.1 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds: email – [email protected]

2.0 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

2.1 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

2.3 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

2.4 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

2.5 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

3.0You will not have any right to cancel an order for the supply of any of the following goods:

3.1 medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

3.2 the supply of goods that are made to the customer’s specification or are clearly personalised.

3.3 the supply of goods that are liable to deteriorate or expire rapidly – such as a delivery of fresh flowers or meat.

3.4 the supply of newspapers, periodicals or magazines.

3.5.0 In addition you will lose your right to cancel if you:

3.5.1 unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

3.5.2 unseal audio, video recordings or computer software that were sealed at the time of delivery.

3.5.3 combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.

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